Client Care Coordinator

Let’s Talk About The Important Stuff

Works Counseling Center is seeking a Professional Counselor that is searching for a place that supports their whole authentic self, encourages them in their career, and promotes inclusion.

Our mission at Works Counseling Center is to transform the therapy world for marginalized communities by creating a safe, transparent, and authentic environment.

Our Core Values:

Authentic. Transparent. Accountable. Committed. Determined. Extraordinary.

We do everything through these six values. Hire, Promote, and Fire. If you think you embody these six values keep reading below to apply!

Let’s be honest.

We want employees that do what they say they’re going to do. Who are authentic and not afraid to step up and do what’s right even when no one else is looking. Who take pride in being a helping professional and feel that is where they belong. Who is not out there looking for the next best thing. We want individuals that are real and want to work for a company that cares.

WE’RE A COMPANY THAT BELIEVES IN AUTHENTICITY.

We’re okay with people loving us or not. We’re not a lukewarm kind of place. We cuss, laugh, and sometimes even pick on each other (maybe even more than sometimes) because we actually enjoy being with the people we work with. We want to be so uniquely Works Counseling that professionals who have been looking for a place like ours will feel at home immediately!

Let’s be a team.

We want people that are excited to participate in our shenanigans. We all act like a family. From family dinners, to game nights, to holiday parties… We want someone who wants to be there and be involved. We love being bold, offering services that no one else offers, and getting the word out about the crazy ways we care for our community. If you’re not interested in that, please don’t apply.

Let’s be Extraordinary.

We will not tolerate any negativity. Drama breeds negativity and we will not allow that in our company. We’ve worked hard to build something that fosters the support of one another, and we will not sacrifice that for any new hire. We believe that your work environment should be fun, challenging, and inspiring. We only want people with positive attitudes, who are ready to inspire their co-workers, their clients, and their communities.

Overall Summary:

The Client Care Coordinator is the first point of contact for all new clients at Works Counseling Center and therefore plays a crucial role in the overall success of carrying out our mission. The primary function of this role is to effectively launch each potential client into a successful therapeutic journey; finding the right therapist, schedule, and financial support to grow and thrive in their journey. Once a client is placed, they will utilize their organizational, customer service, and time management skills to manage ongoing client care outside of the clinical room. The ideal candidate operates effectively in an independent work space and upholds WCC’s mission, vision and value while also making sure our office is organized and welcoming.

Objectives:

Manage office communication system – Answer new and existing client phone, text, and email communications as well as internal therapist and administrative team communications
Oversee initial intake process with potential clients – find the right clinical and financial fit for new clients, schedule intake appointments, and collect new client intake paperwork.
Effectively create a welcoming and attentive office environment for clients coming and going from session while providing needed in-person scheduling, billing, and general support.
Work internally with clinical staff to effectively manage their schedules and provide consistent and accurate intake matches.
Maintain HIPAA compliance in all communications and management of client protected health information by properly organizing, collecting, and updating client paperwork.
Maintain and attentively stock all office supply needs to provide an efficient and enjoyable work environment and client experience.
Report daily on assigned metrics and strive to reach daily targets.
Shared responsibility, along with all WCC employees, for creating and supporting a positive, professional, team-oriented, anti-racist, harassment-free work environment
Other duties as may be assigned

Competencies:

Must be punctual in reporting to work
Ability to lead and manage front of office, client intake and scheduling
Highly organized and detail oriented
Ability to collaborate with a team to reach goals
Highly proficient in Apple operating systems
Confidence and comfort on phone calls and dealing with clients in person
Must be able to work independently and have a high level of self-accountability
Strong communication and interpersonal skills
Efficient in utilizing Google Workspace
Skilled at client de-escalation and providing effective solutions to client issues.

Education and Experience:

Candidates with a mental health background preferred
Customer service and administrative experience in an office-setting highly preferred

Hours:

40 hours per week (Monday-Friday: 8am – 5pm)
Starting Pay: $14-$18 depending on proven competencies and experience

Physical Requirements:

Position requires long periods of sitting at a desk and a chair. Position will not require heavy lifting or highly strenuous activity.

Commitment to Diversity:
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, works counseling center recognized that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.

We hire local talent at all levels regardless of race, color, Religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Benefits:
As a w2 employee we cover your taxes, workers comp, and protection under the labor law of TN. we also offer

PTO
Liability insurance and full representation for legal purposes and subpoenas
Health, dental, vision insurance
Quarterly team building activities
Paid Holidays
Ability to grow financially and professionally

If this position caught your eye please apply!